Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it is kept within sensible personal and financial boundaries. It can also become harmful for some people. No gambling activity is risk-free, and there is no guaranteed strategy, system or result. Outcomes are based on chance, and previous results do not predict future results.

If you choose to gamble with King Billy Casino, make decisions before you start rather than while you are playing. Consider how much time and money you are comfortable spending, then use available account controls to help you stay within those boundaries. A limit is most effective when it is realistic, agreed in advance and not changed impulsively.

• Gamble only for entertainment and never as a source of income.
• Only gamble with money you can afford to lose after essential costs are covered.
• Set a spending limit and a time limit before beginning a session.
• Keep gambling separate from money needed for rent, bills, food, savings or other commitments.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to recover losses.
• Take regular breaks and make time for work, study, family, friends and other interests.
• Do not borrow money, use credit or sell possessions to fund gambling.
• Never chase losses by increasing stakes or playing for longer.
• Keep your account details private and do not allow other people to gamble through your account.
• Review your activity regularly so that you remain aware of how much time and money you spend.

You must meet the applicable minimum age requirement before using online gambling services in Australia. Gambling while underage is not permitted. Parents and guardians should take reasonable steps to prevent children and young people from accessing gambling accounts, devices and payment methods.

Remember that gambling outcomes are random and cannot be controlled by skill, patterns or previous results. A win does not mean another win is more likely, and a loss does not make a win due. Do not treat gambling as an investment or rely on it to meet financial obligations.

Tools and account controls

Account controls can help you manage your gambling. Depending on the features available to you, these may include deposit limits, wagering or spending limits, session reminders, time limits, reality checks, temporary breaks and self-exclusion. Controls may apply for a selected period or until a specified date. Read the information presented when setting a control so you understand when it starts, how it operates and whether it can be changed.

Set limits before you play

A deposit limit can restrict the amount added to your account over a chosen period. A time or session reminder can help you notice how long you have been playing. These tools are designed to support awareness and planning; they cannot remove all gambling risk. You remain responsible for deciding whether gambling is appropriate for you.

Take a break or self-exclude

If gambling is no longer enjoyable, if you are worried about your activity or if you find it difficult to stop, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a voluntary step that restricts access to gambling services for an agreed period or in accordance with the relevant process. During a break or self-exclusion period, do not attempt to open another account or use another person’s account.

If you want to apply an account restriction, contact King Billy Casino through the available account support channel. Do not wait until losses increase or concerns become more serious. If you ask for help to stop gambling, the request should be treated seriously and account access may be restricted in line with the applicable process.

1. Decide whether you need a limit, a temporary break or self-exclusion.
2. Choose a period and spending boundary that reflect your circumstances.
3. Confirm the control and check any information about its operation.
4. Do not try to bypass the control through another account or another person.
5. Seek independent support if you are finding it difficult to maintain the restriction.

Account controls should be used alongside sensible personal decisions. They are not a substitute for seeking help if gambling is affecting your finances, relationships, health or wellbeing. If a control does not feel sufficient, stop playing and ask for further support.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It may develop gradually, and a person may not notice the change at first. You do not need to wait for a crisis before asking for support. Early action can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back money after losing it.
• Increasing stakes or frequency to feel the same excitement.
• Feeling restless, irritable or anxious when trying to stop.
• Hiding gambling activity, losses or transactions from people close to you.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Neglecting work, study, family, health or other responsibilities.
• Losing interest in activities that were previously important.
• Making repeated promises to stop or cut back without being able to do so.
• Feeling guilt, shame or distress because of gambling.
• Thinking about gambling frequently or planning your day around it.

One warning sign may be enough to prompt a review of your gambling. If several signs apply to you, or if gambling is affecting someone close to you, stop playing and seek support. Speaking with a trusted friend, family member or qualified counsellor can be a useful first step. You can also consider blocking gambling websites and applications, removing saved payment details and asking another person to help manage finances while you seek assistance.

If gambling is causing immediate financial, emotional or personal danger, seek urgent help from an appropriate emergency or crisis service in Australia. If you are concerned that someone may harm themselves or another person, contact emergency services without delay.

You can also support someone affected by gambling harm without taking control of their decisions. Choose a calm time to talk, describe what you have noticed without judgement and encourage them to seek independent help. Do not lend money to cover gambling losses or agree to keep harmful activity secret.

Support, privacy and our approach

King Billy Casino encourages players to make informed choices and to ask for help early. Our team may provide information about account controls, breaks and self-exclusion, but we cannot provide counselling, financial advice or a diagnosis. Independent support services and qualified professionals are best placed to help with gambling concerns.

When you contact us about responsible gaming, only provide the information needed to identify your account and understand your request. We handle personal information in accordance with the applicable privacy information and legal requirements. Do not share your password, payment credentials or security codes in a support conversation unless a secure process specifically requires it.

A simple personal checklist

1. Can I afford to lose the money I plan to gamble?
2. Have I paid essential expenses and met my other commitments?
3. Have I decided how long I will play?
4. Am I gambling because I want entertainment, rather than to escape a problem or recover losses?
5. Would I be comfortable telling someone close to me how much I gamble?
6. Can I stop when I reach my limit?
7. If I feel concerned, am I willing to pause and seek support?

If you cannot answer these questions confidently, do not deposit or continue playing. Take a break, use the account controls available to you and seek independent advice. Responsible gambling is an ongoing choice, and asking for support is a practical step rather than a failure.

Protecting your account is also part of responsible gambling. Use a secure password, keep your login details private and monitor account activity. If you believe another person has accessed your account, stop using it and contact the available support channel. Never allow another person to gamble using your account, and do not use another person’s account.

This page provides general information only and is not medical, legal or financial advice. Gambling laws, support options and account processes may change. Check the current information available in your jurisdiction and contact a suitably qualified professional if you need personal advice.