- OperatorNovatrix SRL
- Established2017
- Total GamesOver 5,000
- PlatformSOFTSWISS
General betting conditions
King Billy Casino may offer different types of betting and gaming products. The rules for each product can vary, so you should review the information displayed before confirming a bet. This may include the market name, selection, odds or payout information, minimum and maximum stake, event details, closing time and any special conditions. If you do not understand a market or game, do not place a bet until you have reviewed the available information.
You are responsible for checking your bet slip carefully before submission. This includes confirming the selected event, market, outcome, stake, odds and any applicable settings. A bet is generally treated as placed when it has been accepted by the website and appears in your betting history or account activity. An entry that has not been accepted should not be treated as a confirmed bet.
You must use your own account when placing bets and provide accurate information when creating or maintaining that account. Account holders must keep login details secure and must not allow another person to use their account. You should notify the operator promptly if you believe your account has been accessed without permission or if your betting activity does not look familiar.
- Bets must be placed in accordance with the applicable account, payment and eligibility requirements.
- A bet cannot normally be changed after it has been accepted unless a feature expressly allows a change or cancellation.
- You should not place a bet if you do not understand the relevant market or its settlement rules.
- Displayed odds, prices, balances and other information may be subject to correction where an obvious error has occurred.
- The operator may refuse, restrict, suspend or void a bet where permitted by the applicable terms and rules.
- You are responsible for ensuring that your use of the website is lawful in your location.
Some betting options may be unavailable in certain locations, at certain times or for particular account types. You are responsible for meeting all applicable age and eligibility requirements. Australian players should only use services that are available to them under applicable Australian law and the rules presented on the website. You should not attempt to avoid location, identity or account checks.
Sports and event betting
For sports and other scheduled events, bets are settled using the official result or outcome recognised under the rules for the relevant market. The event rules may explain how postponements, abandoned events, venue changes, timing changes, disqualifications, dead heats, withdrawals and other unusual circumstances are handled. Always check the market-specific information before placing a bet.
Unless the relevant rules state otherwise, a result may be based on the official determination made by the governing body, event organiser or another recognised source. Later changes, appeals or amendments may not affect a settled bet where the applicable rules use the result available at a specified time. The settlement approach may differ between markets, so the rules for the particular selection will apply.
If an event is postponed, suspended or abandoned, the outcome of a bet may depend on whether the event is completed within the period stated in the applicable rules. Some bets may remain valid, while others may be cancelled and returned in accordance with the relevant conditions. A change to an event does not automatically mean that every related bet will be cancelled.
Where a market contains a named participant, team, competitor or other selection, special rules may apply if that selection withdraws, does not start or does not participate. The treatment of non-runners and withdrawals can vary by sport and market. You should review the displayed rules, particularly for futures, outright, place and each-way style markets.
- The official result may be used for settlement even if it differs from an informal or early report.
- Live betting can be affected by delays in receiving or displaying event information.
- A bet placed after an outcome is known, or after a market should have closed, may be reviewed and cancelled where an error has occurred.
- The operator may suspend a market while relevant information is being checked.
- The settlement of a multiple or combination bet may be affected if one or more selections are cancelled under the applicable rules.
- A market may be corrected if it was displayed with a material pricing, timing or data error.
Casino, live games and game results
Casino and live gaming products are governed by the rules shown for the individual game. These rules may describe the objective, available bets, dealing or spin process, qualifying combinations, payouts, side bets, round timing and conditions for a cancelled or interrupted round. You should read the game information before starting play and understand how the stake and possible return are calculated.
A game round is normally recorded when the relevant game action has been completed and the result has been generated by the game system. If a connection is interrupted, check your account history before attempting to repeat the action. Repeating a bet after a technical interruption may result in more than one accepted transaction if the original action had already been processed.
Game outcomes are determined by the rules and systems applicable to the product. Previous results do not affect future outcomes, and there is no reliable strategy that can guarantee a win. Any displayed return or payout is subject to the rules of the game, the confirmed stake and any applicable conditions. You should not increase your stake simply because you have experienced a loss or because a particular outcome has not recently appeared.
If a technical issue, data error or system interruption affects a game or bet, the operator may investigate the relevant records. Where permitted by the applicable terms, a transaction may be corrected, cancelled or voided if it was affected by a material error. You should retain relevant information, such as the approximate time and details of the round, if you need to raise a question.
- Only confirmed transactions shown in your account activity should be treated as accepted.
- Game instructions and paytable information form part of the rules for the relevant product.
- A displayed balance may not update immediately during an interruption or system delay.
- Duplicate transactions caused by repeated actions may be reviewed against the account and transaction records.
- Questions about a game result should be raised through the available support process as soon as reasonably possible.
- A game may be suspended while a technical or settlement issue is investigated.
Settlement, cancellations, disputes and responsible play
Accepted bets are settled according to the market, sport or game rules that applied when the bet was placed, unless those rules allow a later correction. Settlement may require information from an official source or completion of an event. Your account history should show the status of relevant bets, including accepted, won, lost, cancelled or otherwise resolved transactions.
A bet may be cancelled or voided where the applicable rules provide for it. Examples may include an event being cancelled, a market being offered in error, a material pricing or data mistake, a technical failure, suspected misuse or a breach of the applicable terms. Where a bet is voided, the treatment of the stake will follow the relevant rules. A cancellation does not necessarily apply to every bet connected with the same event.
You should review your betting history and account balance regularly. If you believe a bet has been settled incorrectly, contact the operator through the support method available on the website and provide enough information to identify the transaction. This may include the date, approximate time, product, stake, selection and reference shown in your account.
A dispute will be reviewed using the available account, transaction, game and event records, together with the rules that applied to the bet. The operator may request additional information to verify the account or investigate the issue. Reviews can take time where an event result, technical record or third-party information must be checked. The outcome of a review will be based on the applicable rules and available records.
- Check the relevant product or market rules before placing a bet.
- Confirm all details on the bet slip before submitting it.
- Keep your account credentials private and monitor your account history.
- Do not assume that a pending or interrupted transaction has failed until you have checked your account.
- Raise settlement questions promptly through the support channel provided on the website.
- Keep records of relevant bet references and account messages where appropriate.
- Use deposit, stake and account controls to keep your play within limits you can afford.
King Billy Casino encourages responsible play. Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget, take regular breaks and avoid betting when you are upset, tired or under the influence of alcohol or other substances. Do not borrow money to gamble, and never chase losses by increasing your stakes.
If gambling is no longer enjoyable or begins to affect your finances, relationships or wellbeing, stop playing and seek independent support. Account tools such as deposit limits, time reminders, cooling-off periods or self-exclusion may be available, subject to the options and conditions shown on the website. You should use these tools whenever you believe they may help you maintain control of your play.
