Privacy Policy

Information we may collect

When you use King Billy Casino, information may be collected to provide and improve the website and its services. The information handled will depend on how you use the site, whether you create an account, and which features you access. We aim to collect information that is reasonably necessary for account administration, security, customer support, legal compliance and the operation of an online gambling service.

Account and contact details

This may include your name, date of birth, residential details, email address, username, account preferences and other information supplied when registering or updating an account. We may also record communications with customer support, including questions, requests, complaints and information provided when resolving an account issue.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include identity documents, proof of address, information used for customer checks and records relating to account security. Verification information may also be used to help detect fraud, impersonation, multiple accounts, suspicious activity or other misuse of the website.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment providers or other service providers. Where appropriate, we may receive information needed to confirm a payment or investigate a transaction, but payment providers may process sensitive payment details under their own privacy policies.

Device, usage and cookie information

When you visit or use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, pages viewed, access times, approximate location and interactions with the site. We may also use cookies and similar technologies to remember settings, support essential functions, understand website performance, improve security and, where permitted, measure marketing activity.

How information is used

Personal information may be used for the following purposes. The specific use will depend on the information involved, the service requested and the legal requirements that apply.

• To create, maintain and administer your player account.
• To provide casino services, process account activity and display relevant account information.
• To process deposits, withdrawals and other payment or transaction requests.
• To verify identity, age, account ownership and eligibility to use the service.
• To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks.
• To identify and investigate suspicious, unlawful or prohibited activity.
• To provide customer support, respond to enquiries and resolve disputes or technical problems.
• To maintain website functionality, monitor performance and improve user experience.
• To send service messages, account notices, security alerts and other necessary communications.
• To send marketing communications where permitted and where you have provided any consent that is required.
• To meet legal, regulatory, tax, accounting and record-keeping obligations.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Information may be combined from different interactions with the website where this is reasonably necessary for security, account management, customer support or legal compliance. We do not treat marketing consent as a condition of opening or maintaining an account where consent is not required for the requested service.

Sharing information

Information may be shared with trusted service providers that help operate the website and provide services. These providers may support identity verification, payment processing, fraud prevention, hosting, technology, customer support, communications, analytics, security and professional services. They may only use information for authorised purposes and may be subject to confidentiality and security obligations.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, enforce applicable terms, investigate suspected wrongdoing, protect users or the public, or support a business or technology process. Some service providers may handle information in other countries. Where this occurs, reasonable steps should be taken to protect information in accordance with applicable privacy requirements.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are essential for logging in, maintaining a session, remembering preferences and supporting security. Other cookies may help understand how the website is used, improve content or measure communications. Depending on your browser and the website features available, you may be able to accept, reject or delete cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some features.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the type of information and the risk involved. No website, device or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, account administration, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational considerations.

Closing an account does not necessarily result in the immediate deletion of every record. Information may need to be retained to prevent fraud, address unresolved matters, demonstrate compliance, meet record-keeping duties or protect legal rights.

Your privacy rights and enquiries

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a privacy concern.

How to exercise your rights

To make a privacy or data request, contact support@kingbillycasino.wtf. Please describe your request clearly and include enough information to help locate the relevant account or records. For security, we may need to verify your identity before providing information, making changes or acting on a deletion request. We may also ask for additional details where a request is unclear, excessive, technically impractical or subject to a legal exception.

• Access: ask for a copy of personal information held about you, subject to applicable limitations.
• Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available.
• Marketing consent: withdraw consent to marketing at any time by contacting support@kingbillycasino.wtf or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent will not affect service messages needed to administer your account, protect security, process transactions or meet legal obligations. A deletion request may also be limited where information must be retained for a period required by law or where it is needed for security, fraud prevention, dispute resolution or the establishment or defence of legal claims.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review this page periodically, particularly before providing new personal information or using new features. Continued use of the website after an update may indicate acknowledgement of the revised policy, where permitted.

If you have a question about this Privacy Policy or how your information is handled, please contact support@kingbillycasino.wtf. We will consider privacy enquiries and requests in a reasonable manner, subject to identity checks, applicable requirements and any information that must be retained.